{"id":3457,"date":"2022-03-21T23:43:49","date_gmt":"2022-03-21T22:43:49","guid":{"rendered":"https:\/\/successfultunisia.com\/fr\/?p=3457"},"modified":"2022-03-21T23:43:50","modified_gmt":"2022-03-21T22:43:50","slug":"la-biat-remporte-la-distinction-du-meilleur-service-client-en-2022","status":"publish","type":"post","link":"https:\/\/successfultunisia.com\/fr\/2022\/03\/21\/la-biat-remporte-la-distinction-du-meilleur-service-client-en-2022\/","title":{"rendered":"La BIAT remporte la distinction du meilleur service client en 2022"},"content":{"rendered":"\n

Tunis, le 21 mars 2022 \u2013 La BIAT remporte le concours \u00ab Elu meilleur service client de l\u2019ann\u00e9e 2022 \u00bb et confirme son leadership en mati\u00e8re de relation clients. Cette r\u00e9compense appuie le savoir-faire des \u00e9quipes de la BIAT en mati\u00e8re d\u2019excellence de prise en charge \u00e0 tous les points de contact avec les clients qu\u2019ils soient humains, t\u00e9l\u00e9phoniques ou digitaux.<\/strong><\/p>\n\n\n\n

Le prix de meilleur service client de l\u2019ann\u00e9e 2022 a \u00e9t\u00e9 d\u00e9cern\u00e9 \u00e0 la BIAT lors de la soir\u00e9e de cl\u00f4ture de l\u2019\u00e9dition 2022 du prix. Cette r\u00e9compense t\u00e9moigne de l\u2019engagement de la BIAT en termes de relation clients et l\u2019invite \u00e0 poursuivre ses efforts pour apporter les meilleures solutions personnalis\u00e9es, rapides et compl\u00e8tes r\u00e9pondant aux besoins de ses clients.<\/p>\n\n\n\n

Pour l\u2019attribution de ce prix, plusieurs crit\u00e8res ont \u00e9t\u00e9 pris en compte tels que les visites clients myst\u00e8res, les appels t\u00e9l\u00e9phoniques adress\u00e9s aux Centres Relations Clients, les requ\u00eates envoy\u00e9es par email ou via les r\u00e9seaux sociaux.<\/p>\n\n\n\n

En effet, la BIAT a \u0153uvr\u00e9 \u00e0 l\u2019instauration et au d\u00e9veloppement d\u2019une culture centr\u00e9e sur la satisfaction de ses clients pour mieux r\u00e9pondre \u00e0 leurs exigences, de plus en plus fortes. Cela s\u2019est concr\u00e9tis\u00e9 par la mise en place d\u2019une nouvelle strat\u00e9gie commerciale \u00e0 travers des dispositifs de prise en charge et d\u2019accompagnement diff\u00e9renci\u00e9s et adapt\u00e9s aux besoins des diff\u00e9rents segments de march\u00e9. Le corps des commerciaux a \u00e9t\u00e9 renforc\u00e9 par des formations continues et un programme d\u00e9di\u00e9 par sp\u00e9cialisation, tant au niveau de la maitrise de l\u2019offre et de la r\u00e9glementation qu\u2019au niveau du comportement et de la communication. Des outils de communication interne tels que le partage d\u2019informations et d\u2019exp\u00e9riences et l\u2019acc\u00e8s simplifi\u00e9 \u00e0 une documentation actualis\u00e9e ont \u00e9t\u00e9 mis \u00e0 la disposition du corps commercial pour assurer plus d\u2019efficacit\u00e9.<\/p>\n\n\n\n

Banque de proximit\u00e9, la BIAT propose \u00e0 sa client\u00e8le plusieurs canaux de contact \u00e0 l\u2019instar de son centre de relations clients ainsi que le canal digital pour compl\u00e9ter et appuyer la prise en charge en agence.<\/p>\n\n\n\n

Banque dynamique et innovante, la BIAT ne l\u00e9sine pas sur les moyens pour offrir le meilleur service, les produits les plus adapt\u00e9s et un accompagnement sur mesure \u00e0 chacun de ses clients.<\/p>\n\n\n\n

\"\"<\/figure>\n","protected":false},"excerpt":{"rendered":"

Tunis, le 21 mars 2022 \u2013 La BIAT remporte le concours \u00ab Elu meilleur service client de l\u2019ann\u00e9e 2022 \u00bb et confirme son leadership en mati\u00e8re de relation clients. Cette r\u00e9compense appuie le savoir-faire des \u00e9quipes de la BIAT en mati\u00e8re d\u2019excellence de prise en charge \u00e0 tous les points de contact avec les clients qu\u2019ils soient …<\/p>\n","protected":false},"author":1,"featured_media":3459,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"yoast_head":"\nLa BIAT remporte la distinction du meilleur service client en 2022 - Successful Tunisia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/successfultunisia.com\/fr\/2022\/03\/21\/la-biat-remporte-la-distinction-du-meilleur-service-client-en-2022\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"La BIAT remporte la distinction du meilleur service client en 2022 - Successful Tunisia\" \/>\n<meta property=\"og:description\" content=\"Tunis, le 21 mars 2022 \u2013 La BIAT remporte le concours \u00ab Elu meilleur service client de l\u2019ann\u00e9e 2022 \u00bb et confirme son leadership en mati\u00e8re de relation clients. Cette r\u00e9compense appuie le savoir-faire des \u00e9quipes de la BIAT en mati\u00e8re d\u2019excellence de prise en charge \u00e0 tous les points de contact avec les clients qu\u2019ils soient …\" \/>\n<meta property=\"og:url\" content=\"https:\/\/successfultunisia.com\/fr\/2022\/03\/21\/la-biat-remporte-la-distinction-du-meilleur-service-client-en-2022\/\" \/>\n<meta property=\"og:site_name\" content=\"Successful Tunisia\" \/>\n<meta property=\"article:published_time\" content=\"2022-03-21T22:43:49+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-03-21T22:43:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/successfultunisia.com\/fr\/wp-content\/uploads\/2022\/03\/5-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"960\" \/>\n\t<meta property=\"og:image:height\" content=\"504\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"SuccessfulTunisia\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/successfultunisia.com\/fr\/#website\",\"url\":\"https:\/\/successfultunisia.com\/fr\/\",\"name\":\"Successful Tunisia\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/successfultunisia.com\/fr\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/successfultunisia.com\/fr\/2022\/03\/21\/la-biat-remporte-la-distinction-du-meilleur-service-client-en-2022\/#primaryimage\",\"url\":\"https:\/\/successfultunisia.com\/fr\/wp-content\/uploads\/2022\/03\/5-1.jpg\",\"contentUrl\":\"https:\/\/successfultunisia.com\/fr\/wp-content\/uploads\/2022\/03\/5-1.jpg\",\"width\":960,\"height\":504},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/successfultunisia.com\/fr\/2022\/03\/21\/la-biat-remporte-la-distinction-du-meilleur-service-client-en-2022\/#webpage\",\"url\":\"https:\/\/successfultunisia.com\/fr\/2022\/03\/21\/la-biat-remporte-la-distinction-du-meilleur-service-client-en-2022\/\",\"name\":\"La BIAT remporte la distinction du meilleur service client en 2022 - Successful Tunisia\",\"isPartOf\":{\"@id\":\"https:\/\/successfultunisia.com\/fr\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/successfultunisia.com\/fr\/2022\/03\/21\/la-biat-remporte-la-distinction-du-meilleur-service-client-en-2022\/#primaryimage\"},\"datePublished\":\"2022-03-21T22:43:49+00:00\",\"dateModified\":\"2022-03-21T22:43:50+00:00\",\"author\":{\"@id\":\"https:\/\/successfultunisia.com\/fr\/#\/schema\/person\/dba66ca3f1efc6f4e82ab033c9f8a965\"},\"breadcrumb\":{\"@id\":\"https:\/\/successfultunisia.com\/fr\/2022\/03\/21\/la-biat-remporte-la-distinction-du-meilleur-service-client-en-2022\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/successfultunisia.com\/fr\/2022\/03\/21\/la-biat-remporte-la-distinction-du-meilleur-service-client-en-2022\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/successfultunisia.com\/fr\/2022\/03\/21\/la-biat-remporte-la-distinction-du-meilleur-service-client-en-2022\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/successfultunisia.com\/fr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"La BIAT remporte la distinction du meilleur service client en 2022\"}]},{\"@type\":\"Person\",\"@id\":\"https:\/\/successfultunisia.com\/fr\/#\/schema\/person\/dba66ca3f1efc6f4e82ab033c9f8a965\",\"name\":\"SuccessfulTunisia\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/successfultunisia.com\/fr\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/01391f03c2076243ddbe9ae3d2175688?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/01391f03c2076243ddbe9ae3d2175688?s=96&d=mm&r=g\",\"caption\":\"SuccessfulTunisia\"},\"url\":\"https:\/\/successfultunisia.com\/fr\/author\/adminmz\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"La BIAT remporte la distinction du meilleur service client en 2022 - Successful Tunisia","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/successfultunisia.com\/fr\/2022\/03\/21\/la-biat-remporte-la-distinction-du-meilleur-service-client-en-2022\/","og_locale":"fr_FR","og_type":"article","og_title":"La BIAT remporte la distinction du meilleur service client en 2022 - Successful Tunisia","og_description":"Tunis, le 21 mars 2022 \u2013 La BIAT remporte le concours \u00ab Elu meilleur service client de l\u2019ann\u00e9e 2022 \u00bb et confirme son leadership en mati\u00e8re de relation clients. Cette r\u00e9compense appuie le savoir-faire des \u00e9quipes de la BIAT en mati\u00e8re d\u2019excellence de prise en charge \u00e0 tous les points de contact avec les clients qu\u2019ils soient …","og_url":"https:\/\/successfultunisia.com\/fr\/2022\/03\/21\/la-biat-remporte-la-distinction-du-meilleur-service-client-en-2022\/","og_site_name":"Successful Tunisia","article_published_time":"2022-03-21T22:43:49+00:00","article_modified_time":"2022-03-21T22:43:50+00:00","og_image":[{"width":960,"height":504,"url":"https:\/\/successfultunisia.com\/fr\/wp-content\/uploads\/2022\/03\/5-1.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"\u00c9crit par":"SuccessfulTunisia","Dur\u00e9e de lecture estim\u00e9e":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebSite","@id":"https:\/\/successfultunisia.com\/fr\/#website","url":"https:\/\/successfultunisia.com\/fr\/","name":"Successful Tunisia","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/successfultunisia.com\/fr\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"fr-FR"},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/successfultunisia.com\/fr\/2022\/03\/21\/la-biat-remporte-la-distinction-du-meilleur-service-client-en-2022\/#primaryimage","url":"https:\/\/successfultunisia.com\/fr\/wp-content\/uploads\/2022\/03\/5-1.jpg","contentUrl":"https:\/\/successfultunisia.com\/fr\/wp-content\/uploads\/2022\/03\/5-1.jpg","width":960,"height":504},{"@type":"WebPage","@id":"https:\/\/successfultunisia.com\/fr\/2022\/03\/21\/la-biat-remporte-la-distinction-du-meilleur-service-client-en-2022\/#webpage","url":"https:\/\/successfultunisia.com\/fr\/2022\/03\/21\/la-biat-remporte-la-distinction-du-meilleur-service-client-en-2022\/","name":"La BIAT remporte la distinction du meilleur service client en 2022 - Successful Tunisia","isPartOf":{"@id":"https:\/\/successfultunisia.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/successfultunisia.com\/fr\/2022\/03\/21\/la-biat-remporte-la-distinction-du-meilleur-service-client-en-2022\/#primaryimage"},"datePublished":"2022-03-21T22:43:49+00:00","dateModified":"2022-03-21T22:43:50+00:00","author":{"@id":"https:\/\/successfultunisia.com\/fr\/#\/schema\/person\/dba66ca3f1efc6f4e82ab033c9f8a965"},"breadcrumb":{"@id":"https:\/\/successfultunisia.com\/fr\/2022\/03\/21\/la-biat-remporte-la-distinction-du-meilleur-service-client-en-2022\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/successfultunisia.com\/fr\/2022\/03\/21\/la-biat-remporte-la-distinction-du-meilleur-service-client-en-2022\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/successfultunisia.com\/fr\/2022\/03\/21\/la-biat-remporte-la-distinction-du-meilleur-service-client-en-2022\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/successfultunisia.com\/fr\/"},{"@type":"ListItem","position":2,"name":"La BIAT remporte la distinction du meilleur service client en 2022"}]},{"@type":"Person","@id":"https:\/\/successfultunisia.com\/fr\/#\/schema\/person\/dba66ca3f1efc6f4e82ab033c9f8a965","name":"SuccessfulTunisia","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/successfultunisia.com\/fr\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/01391f03c2076243ddbe9ae3d2175688?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/01391f03c2076243ddbe9ae3d2175688?s=96&d=mm&r=g","caption":"SuccessfulTunisia"},"url":"https:\/\/successfultunisia.com\/fr\/author\/adminmz\/"}]}},"_links":{"self":[{"href":"https:\/\/successfultunisia.com\/fr\/wp-json\/wp\/v2\/posts\/3457"}],"collection":[{"href":"https:\/\/successfultunisia.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/successfultunisia.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/successfultunisia.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/successfultunisia.com\/fr\/wp-json\/wp\/v2\/comments?post=3457"}],"version-history":[{"count":1,"href":"https:\/\/successfultunisia.com\/fr\/wp-json\/wp\/v2\/posts\/3457\/revisions"}],"predecessor-version":[{"id":3461,"href":"https:\/\/successfultunisia.com\/fr\/wp-json\/wp\/v2\/posts\/3457\/revisions\/3461"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/successfultunisia.com\/fr\/wp-json\/wp\/v2\/media\/3459"}],"wp:attachment":[{"href":"https:\/\/successfultunisia.com\/fr\/wp-json\/wp\/v2\/media?parent=3457"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/successfultunisia.com\/fr\/wp-json\/wp\/v2\/categories?post=3457"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/successfultunisia.com\/fr\/wp-json\/wp\/v2\/tags?post=3457"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}